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Els for Autism: 5-star email signature onboarding service from Rocketseed
Envisioning ‘a world of limitless possibilities for individuals with autism spectrum disorder (ASD) and their families’, Els for Autism® is committed to ‘transforming the lives of people with autism and those who care for them through lifetime services and collaborative partnerships’.
Based at The Els Center of Excellence® campus in Jupiter, Florida, this world-leading organization runs global support and learning programs to improve the lives of individuals with autism, their families, and professionals. To expand the programs and increase fundraising, Els for Autism focuses on building awareness and engagement, with email—powered by Outlook—as a key communication channel.
Marketing Coordinator & Graphic Designer, Danielle Freedman, explains the email challenges that the organization faced, how they selected Rocketseed and their onboarding experience.
What challenges were Els for Autism facing before implementing our solution?
The main issues were branding all of our emails correctly and consistently, especially regarding the inconsistent sizing of signatures on the emails our staff were sending. Additionally, we would sometimes reply to an email and a signature would fail to appear in our reply.
What led you to choose Rocketseed?
We were initially told about Rocketseed by another company, then read the great reviews and requested more information. Rocketseed responded the same day and when we met Lindsey (Lindsey Poff, Account Executive), that was it! She was incredibly helpful and explained exactly how Rocketseed could meet our challenges and more. Conversely, the other company we considered, took 72 hours to respond to our initial request!
Were there any onboarding challenges?
We set Rocketseed a very strict deadline for go-live and they exceeded our expectations, easily meeting the timeframe for both technical set-up and email signature design implementation. One minor issue encountered was one user’s signature was not displaying correctly on mobile which Rocketseed resolved by adjusting the banner HTML code. Rocketseed’s team is efficient, fast, professional, and simply excellent.
How was your onboarding experience and the support you’ve received?
It has been a 5-star service all the way – we’re very happy! The Rocketseed team is very organized and has provided us with a lot of support and availability. The onboarding process was smooth and efficient, with quick response times at every step. Whenever we’ve needed anything, Luke (Luke Styer, Account Manager) has been able to hop on a call to help us. It’s been a great experience, and we feel supported and calm even when minor issues arise.
Rocketseed was also able to enhance our email branding experience by providing us with Signature on Compose, enabling our staff to see their email signatures whilst composing their emails.
What are you most ‘excited’ about as you move toward going live with our solution?
Having more efficiency, knowing that we’re in central control of our email signatures, guaranteeing us brand consistency, including seamlessly adding new hires.
We’ve also instructed Rocketseed to build sub-brand email signatures for our affiliated companies, including Big Easy Café, Sea of Possibilities and U Can Employ. We’re currently reviewing these additional email signature templates and are excited to activate them, reinforcing a cohesive brand identity across multiple business arms.
“We are very happy to have found Rocketseed and we can’t wait to continue the consistent relationship in the future.”
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